Privacy Policy

Privacy Policy for The Solar Experts
Effective Date: August 6, 2025

1. Introduction

Welcome to The Solar Experts (“we,” “us,” “our”). We are committed to protecting the privacy of our clients and visitors to our website, https://thesolarexperts.com.au (“Website”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.

Your privacy is of the utmost importance to us. By using our Website and services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Website includes:

a) Personal Data Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you fill out a contact form, request a quote, or otherwise contact us. You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Website and our services.

b) Derivative Data Information our servers automatically collect when you access the Website, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Website.

c) Financial Data We do not collect or store any financial information, such as credit card numbers. Any financial transactions are processed through a secure third-party payment gateway.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Website to:

Provide you with a quote for solar system installation and services.
Respond to your inquiries and offer support.
Send you marketing and promotional communications, such as newsletters or information about new products or services, from which you can opt-out at any time.
Improve our Website, products, and services by monitoring and analyzing usage and trends.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Comply with legal and regulatory requirements.
4. Cookies and Tracking Technologies

We use cookies, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the site and improve your experience.

a) What are Cookies? A “cookie” is a small text file that is stored on your computer or device when you visit a website.

b) Use of Cookies for Analytics and Advertising We use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve its structure and content.

Specifically, we use third-party services like Google Analytics to understand our audience and improve our content. Google Analytics collects data such as your IP address, device type, and Browse behaviour, but does not identify you personally.

We also use cookies for marketing purposes, including Google Ads Remarketing. This means:

We may show ads to you across the internet, specifically on the Google Display Network.
Third-party vendors, including Google, use cookies to serve ads based on your past visits to our Website.
These ads are intended to be relevant to your interests based on your previous Browse activity.
c) Your Choices Regarding Cookies You can control and/or delete cookies as you wish. Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, please be aware that this may affect the availability and functionality of the Website.

To opt-out of Google’s use of cookies for personalized advertising, you can visit Google’s Ad Settings: https://www.google.com/settings/ads.

Alternatively, you can opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page: http://optout.networkadvertising.org/.

5. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a) By Law or to Protect Rights If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

b) Third-Party Service Providers We may share your information with third parties that perform services for us or on our behalf, including installation partners, customer service, marketing assistance, and data analysis. We will only share the information necessary for them to perform their designated functions.

c) Business Transfers In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Rights (Access and Correction)

You have a right to access the personal information we hold about you and to request that it be corrected if it is inaccurate. To request access or correction, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

8. Third-Party Websites

The Website may contain links to third-party websites and applications of interest that are not affiliated with us. Once you have used these links to leave the Website, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

9. Policy for Children

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or comments about this Privacy Policy, please contact us:

The Solar Experts Email: wattsup@thesolarexperts.com.au Website: https://thesolarexperts.com.au